Question 1

How quickly can you collect for a same-day delivery?

Accepted Answer

Our same-day service guarantees collection within 60 minutes of your booking. Our control room dispatches the nearest available vehicle immediately, so in many cases we can be with you even faster.

Question 2

Do you operate 24/7?

Accepted Answer

Yes. Our same-day and urgent courier services operate 24 hours a day, 7 days a week, 365 days a year — including bank holidays and weekends. Our control room is always staffed and ready to take your call.

Question 3

What size consignments can you handle same-day?

Accepted Answer

We can handle anything from a single envelope or document to a full pallet load on a same-day basis. Our fleet includes motorcycles, cars, small vans, Luton vans, and large goods vehicles, so we always have the right vehicle for your load.

Question 4

What timed overnight delivery options do you offer?

Accepted Answer

We offer a range of timed options including pre-9am, pre-10am, pre-noon, and standard AM delivery. Saturday delivery is also available on request. Please contact us to discuss the options that best suit your needs.

Question 5

What pallet networks are you a member of?

Accepted Answer

Hi-Speed is an active member of TPN (The Pallet Network) and Palletforce, two of the UK's leading pallet distribution networks. This gives us access to a nationwide hub and spoke system with real-time tracking for all pallet consignments.

Question 6

Can you deliver to residential addresses?

Accepted Answer

Yes. We can deliver to both business and residential addresses. For residential pallet deliveries we can arrange tail-lift vehicles where no loading dock or forklift is available. Please let us know when booking.

Question 7

Which countries do you ship to?

Accepted Answer

We ship worldwide. Our international service covers all European destinations by road express, and we can arrange air freight or sea freight to virtually any destination globally. Contact our international team for a tailored quote.

Question 8

Do you handle customs clearance?

Accepted Answer

Yes. Our experienced international team manages all customs documentation and clearance procedures for both imports and exports. We'll guide you through the requirements and handle the paperwork so your shipment clears borders smoothly.

Question 9

Can you send a courier on a flight with the consignment (OBC)?

Accepted Answer

Yes. We offer an On-Board Courier (OBC) service where one of our couriers accompanies your consignment on a commercial flight. This is ideal for critical, time-sensitive, or high-value shipments that cannot be entrusted to standard freight channels.

Question 10

Where are your warehouses located?

Accepted Answer

We have two warehousing locations: Hi-Speed Southern at Lysons Avenue, Ash Vale, Aldershot (GU12 5QF), and Hi-Speed Midlands at Swift Valley Industrial Estate, Rugby (CV21 1HG). Both are situated close to major motorway networks.

Question 11

Do you offer short-term storage?

Accepted Answer

Yes, we offer both short-term and long-term storage solutions. Whether you need overflow space for a few weeks or a permanent warehousing arrangement, we can accommodate you. Get in touch to discuss your requirements.

Question 12

Is your storage secure?

Accepted Answer

Absolutely. Both warehouse sites are monitored 24/7 by CCTV and alarmed security systems. Access is strictly controlled, and we maintain detailed goods-in and goods-out records for full inventory visibility.

Question 13

What types of equipment do your TCS team handle?

Accepted Answer

Our Technical Courier Service specialists handle a wide range of sensitive and high-value equipment including medical devices and pharmaceuticals, IT hardware and servers, broadcast and AV equipment, laboratory instruments, and retail display units.

Question 14

Can your couriers assist with installation on site?

Accepted Answer

Yes. Depending on the nature of the equipment, our TCS team can provide on-site attendance to assist with unpacking, positioning, and basic installation. Please discuss your specific requirements with us when booking.

Question 15

How does the Pick & Pack 3PL service work?

Accepted Answer

You send your stock to our warehouse, we receive and book it into our inventory system, and then when orders come in (either via your systems or manually), we pick, pack, and despatch them on your behalf using your chosen carrier. We provide regular reporting so you always know your stock levels.

Question 16

Can you handle both B2B and B2C orders?

Accepted Answer

Yes. Our fulfilment service handles both business-to-business (B2B) and business-to-consumer (B2C) orders. Whether you're sending palletised stock to retailers or individual parcels to end customers, we have the processes in place to manage it efficiently.

Question 17

Do you manage returns?

Accepted Answer

Yes. We offer a returns management service as part of our 3PL offering. Returned goods are received, inspected, and either returned to stock or flagged for your attention depending on their condition.

Question 18

How do I get a quote?

Accepted Answer

The quickest way to get a quote is to call us directly — our team will give you a price on the spot for most services. You can also use the enquiry form on our Contact page and we'll get back to you promptly.

Question 19

Do you provide proof of delivery?

Accepted Answer

Yes. Proof of delivery (POD) is provided as standard across all our services. This includes electronic signature capture and time-stamped delivery confirmation. PODs are available on request.

Question 20

Are you a member of any industry associations?

Accepted Answer

Yes. Hi-Speed is a proud member of several industry bodies and pallet networks including TPN, Palletforce, and we maintain active membership with relevant transport and logistics associations to ensure our services meet the highest industry standards.

Frequently Asked Questions

Same Day & Urgent Deliveries

UK Overnight & Pallet Services

International Shipping

Storage & Warehousing

Technical Courier (TCS)

Pick & Pack / 3PL

General

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