Our Responsibility
Responsibility & Care
Running a responsible business means more than delivering parcels on time. It means looking after the people who make it happen — and the people we serve.
Our Values in Action
People First, Always
At Hi-Speed, our people are our business. We have been operating for over 40 years because we have always understood that trust — with our staff, our customers, and our communities — is the foundation of everything we do.
Corporate responsibility at Hi-Speed is not a policy document gathering dust. It is lived out every day by our drivers, warehouse teams, and office staff. From ensuring our drivers go home safely to making sure our customers are treated fairly and honestly, responsibility is woven into how we operate.
Our Team
Care for Our Staff
Health & Wellbeing
We prioritise the physical and mental health of every member of our team. We provide access to wellbeing resources and encourage an open-door culture where staff feel comfortable raising concerns.
Fair Treatment & Respect
Every employee is treated with dignity and respect regardless of their background, role, or experience. We have zero tolerance for discrimination, harassment, or bullying of any kind.
Training & Development
We invest in our people. From driver CPC training to management development, we are committed to helping every team member grow, develop their skills, and progress in their career.
Safe Working Conditions
The safety of our drivers, warehouse staff, and office teams is paramount. We maintain rigorous health and safety protocols across all our sites and vehicles, with regular reviews and risk assessments.
Our Customers
Care for Our Customers
Honest Communication
We believe in transparent, straightforward communication with our customers. If something goes wrong, we tell you — and we work quickly to put it right. No hidden charges, no surprises.
Reliable Service
Our commitment to customers is simple: do what we say we will do, every time. Our operational standards are built around consistency and reliability, because we understand how much your business depends on us.
Inclusive Access
We ensure our services are accessible to all customers, including those with disabilities or additional needs. Our team is trained to assist and accommodate every customer with care and patience.
Customer Feedback
We actively seek and act on customer feedback. Whether positive or negative, every comment helps us improve. We take complaints seriously and resolve them promptly and fairly.
Our Commitment
Safeguarding
Hi-Speed operates in environments where we may come into contact with vulnerable people. We take our safeguarding responsibilities extremely seriously.
Protecting Vulnerable Individuals
Hi-Speed takes its responsibilities seriously when it comes to protecting vulnerable adults and children. Our couriers regularly deliver to homes, medical facilities, and care settings — and we recognise the trust that places in us.
Staff Training & Awareness
All relevant staff receive safeguarding awareness training so they can identify and respond appropriately to any concerns they may encounter in the course of their work.
Reporting Concerns
We have clear internal procedures for reporting safeguarding concerns. Any member of staff who has a concern is encouraged and empowered to raise it immediately through our management chain, without fear of reprisal.
Data Protection
We handle all personal data — customer and staff alike — in strict accordance with UK GDPR. Your information is kept secure, used only for the purposes it was provided, and never shared without consent.
Questions about our policies?
We're happy to discuss any aspect of our responsibilities — whether you're a customer, employee, or member of the public.
Get in Touch